Returns + Exchanges
ModerNation will gladly exchange or refund merchandise within 14 days of the original delivery date.
To be eligible for a refund or exchange, your item must be unused, unwashed, and in the same condition that you received it. It must be returned with the original packaging and any accessories.
Undergarments and swim wear are final sale.
Please do not send your purchase back to the manufacturer. ModerNation cannot process returns sent back to manufacturers.
If you wish to return your order:
- Email us at firstname.lastname@example.org to receive a return shipping label.
- Affix the label to the original or different packaging, and drop your return off at any USPS location.
Once your return is received we will contact you by email to let you know the status of your refund. Once confirmed, your refund will be credited to the original method of payment, less an $8 return shipping fee.
Items may be exchanged within 30 days of the delivery date. Due to the handmade nature of many of our products, imperfections and natural variations are common. Unfortunately, we can only accept exchanges due to sizing or defect issues. Only 1 exchange can be processed per order.
Please include in your email to email@example.com the reason for your exchange, any sizing issues, and/or any other information we will need to process your request.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We make no guarantee that we will receive your returned item and are not responsible for any loss or damage to the goods.